F.A.Q.

Q:

What is your Return Policy?

A:

Your satisfaction is our number one priority! While we do not accept returns on items, we do offer a onetime exchange on an item for a different size. This is only applicable in the same style and color as long as the stock is available. An email must be sent to info@bridalelegance.us.com within 48 hours of receiving the dress with an exchange request. The customer is responsible for all return shipping fees. All other items, including sale and international purchases, are FINAL SALES.

Q:

Can I call and see if a dress has been sold to my school?

A:

We are only able to track purchases made through Bridal Elegance. Our inventory moves quickly, so quoting over the phone isn’t always accurate.

Q:

What types of payment do you accept?

A:

On our website, we accept Visa, MasterCard, American Express, Discover, and PayPal. In our store we also accept Cash and Debit.

Q:

Do you have a brick and mortar store?

A:

We have a 55,000 square ft. store in Ottawa, Illinois that has been open for 15 years as well as a 10,000 square ft. store in Bloomington, Illinois. This location has been open since 2007. Our stores pride themselves on customer service and provide shoppers with one of their own professional stylist to help them find the gown of their dreams.

Q:

When should I start shopping for my prom dress?

A:

The earlier the better for the best selection! At the end of the season, we always get disappointed girls because the dresses they want are already at their school. Secure your gown in your color early so you won’t be disappointed!

Q:

What are your store hours?

A:

Monday, Tuesday, Friday 10:00 AM – 6:00 PM Wednesday & Thursday 11:00 AM – 7:00 PM Saturday 10:00 AM – 5:00 PM Sunday 12:00 PM – 5:00 PM

*January - March we have special extended hours. Please check back in December for a posting of these times.

Q:

Are you an authorized retailer?

A:

Yes! All of our gowns come directly from the manufacturer listed. We do not sell any “knock off” or “used” product.

Q:

How long does it take to receive the product I order?

A:

If the product is in stock, it will go out the next business day. If we are sold out of our stock, we will place a special order on this gown and notify you of an estimated ship date. Please be sure to enter your wear date upon check out.

Q:

How can I check the status of my order?

A:

Send an email to info@bridalelegance.us.com with the first and last name the gown was purchased under and someone will reply as soon as possible. Please keep in mind special orders are coming from overseas and can take a day or two to receive a response from the manufacturer due to time differences.

Q:

What if my dress is not available?

A:

If we sell out of stock and do not have enough time to place a special order, we can help you select a similar gown, or you can choose to cancel your order and your credit card will be refunded.

Q:

Why are there pictures of dresses that are not available immediately?

A:

All of our customers’ needs are different. Some customers need something for this weekend, while others are looking a year in advanced. In order to have the best selection, we post photos of everything that is available: immediate stock or special order. If you are on a time crunch, send us an email or give us a call and we can give you personalized assistance to help you find your dream dress!

Q:

How do I find what size I should order?

A:

To start, you will need to get your measurements taken by a professional. NEVER take your own measurements as they are not always accurate. You will need a bust, waist, and hip measurement. Every product will have a size chart posted along with the gown. The manufacturer recommends ordering the size that your largest measurement falls in. It is always easier to take a gown in than it is to let one out. Our associates are here during store hours to help you select a size if you wish to call. Keep in mind that 99% of formal gowns need some sort of alteration. These are not done in store and are up to you to complete.

Q:

According to the size chart, I am a different size than I am used to wearing. Why is that?

A:

Formal wear does not fit the same as ready to wear clothing. It can run 2 sizes smaller than what you are used to wearing. For example, if you are a size 2, you may wear a 4 or even a 6 in formal wear. We are available during regular store hours to answer any questions you may have about your size. Our number is 1.855.4YR.GOWN

Q:

What is an event date?

A:

An event date indicates to us the latest day you will be willing receive your merchandise. The more time you have, the more likely it will be that your order is fulfilled.

Q:

Do you rent dresses?

A:

No, all of our dresses are new and never rented.

Q:

How do I check the availability and delivery time?

A:

Gown availability changes constantly as we sell through two stores as well as our website. The best way to find estimated delivery times is email info@bridalelegance.us.com. Keep in mind if you don’t immediately place your order, this information WILL change.

Q:

What are the lengths of your dresses?

A:

Full length gowns vary in length by designer and are anywhere from 56-62 inches.

Q:

Why do I have to pay Illinois Sales Tax?

A:

The state of Illinois requires sales tax to be charged on any purchase made online with a company based in Illinois.

Q:

How can I see a dress in another color?

A:

Contact us at info@bridalelegance.us.com and we can email you additional photos if we have them.

Q:

Do your dresses come with shawls?

A:

Unless requested, our dresses will not come with shawls. You can request one, however this could be an additional charge up to $30.

Q:

Can I place my order with a customer service representative?

A:

Yes, call 1.855.4YR.GOWN to place an order by phone. Please have your style number, size, color, and event date ready.

Q:

Can I edit my order after it has been confirmed?

A:

If your order has not been shipped from stock, or the special order has not yet been placed, you can edit color or size of your gown, subject to availability. Once a gown has shipped or been confirmed, changes can only be made when they fall within our exchange policy.

Q:

Do you offer layaway?

A:

Yes, but only in store. If you live too far away to drive, just call 1.855.4YR.GOWN and we can set it up over the phone. This is for in-stock merchandise only.